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Hi! Do you have questions?

Hi. How can we help?

Below, you’ll find answers to the most common questions you may have about 2stay. If you still can’t find the answer you’re looking for, just contact us!

General information

It’s easy to get started booking a room. Simply browse through our extensive list of properties and select your preferred option. Once you’ve found the one, just fill out the booking request form. Our friendly booking experts will then reach out to kickstart the booking process. You can also check out our ‘How It Works’ page if you need more information.

Minimum stay requirements vary depending on the property: 4 weeks for studios and 2 weeks for residences, hostels and homestays. Details will be outlined during the booking process.

2Stay’s transfer service is the most secure and comfortable option for you. It gives you peace of mind, especially after a long trip. Our vehicles have WIFI access so you can get online as soon as you arrive in Australia and are also able to accommodate extra luggage such as surfboards or prams. Our friendly representative will pick you up at the meeting point. All of our representatives wear the company’s uniform and are easy to identify.

Yes, only full-time students can live in most properties.
Yes, a deposit is required to secure your booking. The deposit consists of three components: a deposit key, a checkout cleaning fee, and payment equivalent to two weeks of rent. This ensures your accommodation is reserved and ready for your arrival. Rest assured, we strive to make the deposit process as transparent and manageable as possible, ensuring peace of mind throughout your stay.
Absolutely! Our studios are ideal for friends travelling together. With our spacious and comfortable accommodations, you can live with friends while enjoying the privacy and convenience of your own space.

Booking Questions

Many properties include all utilities in the rental prices. However, please refer to the property description for confirmation.

Yes, we strive to accommodate all guests’ needs, including those requiring wheelchair-accessible rooms. Please let us know your requirements during the booking process, and we will do our best to provide suitable accommodation options.

Unfortunately, our accommodations do not allow pets. However, some exceptions may apply. Please reach out to us directly to inquire about pet-friendly options and any associated policies.

 
 

Yes, all our accommodations come fully furnished with bedding and towels provided.

While we can inquire about their gender, please note that landlords may refuse requests for confidential details such as nationality and university to ensure privacy. However, we’re here to support you in finding the perfect living situation.

We prioritise the safety and security of our guests. Accommodations may feature security systems, secure entry, and on-site staff or security personnel.

At 2Stay, we specialise in organising accommodations and airport welcomes for groups of international travellers coming to Australia. Partnered with various accommodation providers, we offer options to suit every budget and need. Let us make your group trip hassle-free and enjoyable!

Help on your reservations

If you haven’t received your booking confirmation within the specified time frame, please check your spam/junk folder. If it’s not there, contact us directly, and we’ll resend your confirmation.

To make changes to your reservation, such as modifying dates or adding additional guests, please contact us as soon as possible. We’ll do our best to accommodate your request, subject to availability and any applicable terms and conditions.

To accommodate academic schedules, several properties align their move-in and move-out dates with the academic calendar. Please speak with one of our booking experts for more details.

Certainly! Our team can provide recommendations and assistance with arranging transportation to your accommodation. Please contact us for personalised assistance.

Our cancellation policy varies depending on the property and the type of reservation. Please refer to your booking confirmation or contact us directly for details on our cancellation policy.

Our ability to provide a refund depends on the terms of your reservation and our cancellation policy. Please refer to your booking confirmation or contact us directly to discuss your situation.

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